Customer care
Frequently asked questions
Everything you need to know about sizing, payment, delivery and returns. If your question is not here, message us on WhatsApp and we will answer.
What payment methods do you accept?+
We accept MTN Mobile Money, Telecel Cash, AirtelTigo Money, debit and credit cards, and bank transfer. All payments are processed securely by Paystack — we never see or store your card details.
Are all the items on the site in stock?+
Yes. Everything listed on the site is held in our own stock and ships from our shop in Ghana. If an item sells out we unpublish it straight away.
How long does delivery take?+
Orders are dispatched within 24 hours of payment and delivered within 5 days anywhere in Ghana. You will get a call or WhatsApp message from us or the courier before delivery.
How much is delivery?+
Delivery is quoted at checkout based on your location. We confirm the amount with you by WhatsApp or email before dispatch.
Can I return or exchange an item?+
Yes. You have 7 days from delivery to return an item, provided it is unworn, unwashed and still has its tags attached. See our Returns & refunds page for the full details.
How do I know my size?+
Each product page lists the available sizes. If you are between sizes or unsure, message us on WhatsApp with your measurements and we will advise before you buy.
How do I reach you?+
The fastest way is the WhatsApp button on any page. You can also call or email us using the details in the footer.