Returns & refunds

You may return any item within 7 days of receiving it.

To be accepted, the item must be unworn, unwashed and in its original condition with all tags still attached. For hygiene reasons, earrings and other pierced jewellery cannot be returned.

To start a return, message us on WhatsApp or email us with your order number and a photo of the item. We will confirm the return and tell you where to send it or arrange a pickup.

Once we receive and check the item, you can choose an exchange for another size or piece, or a refund. Refunds are sent back to the same payment method you used and take 5 to 10 working days to reach you, depending on your bank or mobile money provider.

If the item you received is faulty, damaged or not what you ordered, we cover the return delivery cost and refund you in full. For change-of-mind returns, the return delivery cost is yours.

Cancellations: you may cancel an order free of charge at any time before it is dispatched — just message us. Once an order has been dispatched, it falls under the return policy above.